BOOKING & CANCELLATION POLICY

CitySlim Clinic

Dear valued client, we have had to enforce a strict booking and cancellation policy to ensure that your rights as our client, and also other clients’ rights, and our team’s rights are protected.

BOOKING POLICY

  • We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 48 hours to allow us enough time to offer that spot to other clients who are on our waitlist. Please phone the clinic on 9942 2418 and leave us a voice message, or email us 48hr before your appointment if you need to cancel/reschedule any appointments.  info@citysli.com.au 
  • Clients must arrive 5-10 minutes early to all appointments to ensure that their appointment runs for the full duration of their scheduled booking time and that they have enough time to fill out consent forms if required.
  • If a client is running late for your appointment, CitySlim Clinic reserves the right to cut the treatment time or reschedule the booked appointments, which may result in a $100 cancellation fee or forfeiting the treatments from pre-purchased packages. We must do so, simply because we can’t be late for our next clients and the following bookings. At CitySlim, we always strive to be fair to all our valued clients, and we can not accept to provide any services to whom they don’t appreciate other clients’ rights, our team’s time, and CitySlim Clinic’s Terms and Conditions.
  •  CitySlim Clinic is not obliged to send out reminders to clients before their appointments. Clients are the only ones who should keep and remember their appointments’ dates and times to ensure they attend them. If you don’t receive any reminders and you miss your appointment, we will treat it as a no-show.
  • Should you receive a reminder for your appointment and should you not respond, we’ll consider that you will attend your appointment. In that case, if you don’t attend your appointment, our cancellation policy will be applicable (a $100 cancellation fee will be incurred, or your treatments will be forfeited from pre-purchased packages). If you received a reminder for your appointment and you need to cancel or reschedule, we need you to email us ASAP and 48hr before your appointment to cancel or reschedule your appointment.

CANCELLATION POLICY

  • For any cancellations or appointment changes, 48-hour notice is required.
  • When 48-hour notice is not given, a $100 cancellation fee will be added to the next booking or a pre-paid treatment will be removed/forfeited from your pre-paid package.
  • If you don’t attend your appointment (No-show), a $100 cancellation fee will be added to the next booking or a pre-paid treatment will be removed/forfeited from your package.
  • If sufficient notice is given (48 hours prior), your full pre-payment will roll over to your next scheduled appointment.
  • CitySlim Clinic reserves the right to not book clients who don’t agree to pay the cancellation fee. Also, CitySlim Clinic reserves the right to cancel all further appointments that are booked for whom don’t pay the cancellation fee.

GENERAL POLICIES:

As your health and safety are our priority, we strive to make our clinic environment safe and comfortable for you, your loved ones, and other valued guests.

  • If you want to bring your kid to CitySlim Clinic, we are flexible if you bring a sitter or help to watch over your child. We can’t allow any kids in our treatment rooms. Kids must remain accompanied in the waiting room. For the safety of your child, we can’t allow them to stay in the waiting room unaccompanied.
  • Only the therapists and clients can be in the room during the procedure due to Occupational Health & Safety.
  • Taking photos or recording a video from our technicians and/or performing treatments is not allowed in our Clinic, as it may make our therapists uncomfortable and affect the quality of our services.

We all appreciate your understanding, and we’re looking forward to providing you with exceptional services in

a relaxing atmosphere!

CitySlim Clinic Team

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WHAT OUR CUSTOMER SAY

"I’ve been going to city slim and laser for a few months now. I went in because I feel like I need to  reduce some fat around my body and tighten my skin . Only after a few treatments I can see that my butt is contouring and my waist is getting smaller and my abdominal skin is getting tighter.  It was basically the best thing I’ve ever done to my body ...  not to mention the amazing service that Leila gave every single visit...  I recently updated my surface to have Endermologie on my face as well, and that has made my face so much plumper and the younger and lifted…   Thank you so much Leila and said this lamb clinic… I feel like a new woman with a new shape body and  i look 10 years younger!!"

Lita Gunardi

"I am so pleased I started coming to CitySlim and Laser clinic. It's such a welcoming & friendly place. I’ve had the most wonderful treatments from Leila. Leila has miraculously transformed my pretty terrible cellulite skin and sagging thighs with her pedicures! Leila and her team have delivered 'taylor made' cellulite treatment which are by far the best I've ever had which involved a massage treatment using endermologie technology. My thighs looks amazing, smoother and softer ... highly recommended 🙂"

Novariska Syahrial

"Meeting Leila and finding City Slim and Laser Clinic has been a life changer for me! Leila is so adorable, she truely cares about helping her clients to achieve the best results and offers guidance on so much more than just her treatments - more like a holistic approach to managing lifestyle and wellbeing to ensure you get the most out of your treatments. Endermologie for me is the best treatment I’ve tried in my life, and I’ve tried many! I’ve always struggled with weight and fluid fluctuations and this treatment has not only helped reduce my fluid significantly but helped me to contour my body to a shape I didn’t know I had!  And it’s it’s also significantly reduced my cellulite!  Works amazing for every part of your body!!!!!!"

Brooke Milla Donato

"Leila and her team are so friendly and professional. I highly recommend their treatments. Their knowledge of the products and services is outstanding!"

Selina Allam

"Everything about this service for me was 5 star. When Leila answered my first call I was ringing interested in lymphatic drainage because I get very tired heavy legs, I'm on my feet a lot and prone to swell in the heat. In the chat we have on the phone I realised how much more the treatment offers, including reduction in the very old scars I have, skin tightening, lifting, anti aging etc, as well as the issue I rang with. The space itself is beautiful, and Leila is so gracious, so highly educated in her field and so professional. This service really exceeded my expectations and I highly recommend it to anyone who may have lost hope in how they can improve their body."

Abby Hart

"The clinic is absolutely wonderful and beautifully set up. I had 2 Endermologie sessions with Leila, whom was very knowledgeable and just lovely, and I could really see results even after only 2 sessions.

I will definitely be visiting again when I return to Melbourne."

Loreto Gutiérrez

"The ladies were very lovely and professional to me. The laser didn’t hurt at all and I saw results after the first session. After 6 sessions all the hair was gone"

Rachal P

"This is a beautiful center which provides a great customer service. Clean, always welcoming with a great smile and tea and sweets. The new technology make the experience painless and the result are from the 1st seance. Very happy "

Cecilia Vizzachero

Body treatments

The new endermologie® patent combines its most effective patented technologies for more intense and more rapid skin stimulation.
Learn more

Face treatments

Real skin fitness, face endermologie® LPG® France is a real skin fitness boosts the natural synthesis of essential rejuvenating substances.
Learn more

Body treatments

The new endermologie® patent combines its most effective patented technologies for more intense and more rapid skin stimulation.
Learn more

Face treatments

Real skin fitness, face endermologie® LPG® France is a real skin fitness boosts the natural synthesis of essential rejuvenating substances.
Learn more